Emirates will train thousands of new cabin crew members in the metaverse

A senior executive at Dubai-based Emirates airline said the carrier plans to train thousands of new cabin crew members in the metaverse in a major shift away from in-person classroom training.

Speaking at the Dubai Metaverse Assembly last week, Emirates COO Adel Ahmed Al Redha said the Metaverse would allow cabin crew to train in a virtual reality environment and even participate to simulated real-life scenarios.

Emirates is on a mission to recruit thousands of new cabin crew as it seeks to boost its workforce to meet travel demand, but Al Redha points out that the huge number of new hires is putting pressure on facilities airline training.

Al Redha said the airline could ease the pressure by holding in-person training sessions in the metaverse. About 4,000 recruits could be training in the Metaverse by next year.

But what is the metaverse? In its simplest form, the metaverse is simply the internet but in a 3D virtual world. For basic training activities, the Metaverse is a bit like a Zoom meeting that’s been taken up several notches to make participants feel like they’re in the same space together.

Of course, the metaverse is not able to replicate all of the training Emirates cabin crew undergo in a virtual world.

Trainees will still need to travel to the airline’s state-of-the-art Aviation Training School near Dubai International Airport for practical sessions such as aircraft evacuation, ditching and emergency scenarios medical.

Earlier this year, Qatar Airways unveiled its first metaverse cabin crew member – a virtual MetaHuman called Sama who is able to take visitors on a virtual journey aboard a Qatar Airways aircraft.

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Mateusz Maszczynski


Mateusz Maszczynski honed his skills as an international flight attendant at the Middle East’s most important airline and flew throughout the COVID-19 pandemic for a well-known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centered stories. Always on the cutting edge, Matt’s knowledge, analysis and news coverage are often used by some of the biggest names in journalism.

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